Privacy Policy

1. Introduction

Welcome to Toppers Pizza ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at topper-pizza.rest, use our mobile applications, or engage with our food delivery and dining services.

This policy applies to all interactions you have with Toppers Pizza, including when you:

• Browse our website or use our mobile applications
• Place orders for delivery, pickup, or dine-in
• Create an account or join our loyalty program
• Subscribe to our newsletters or marketing communications
• Participate in promotions, contests, or surveys
• Contact our customer support team
• Visit our restaurant locations

By using our services, you agree to the collection and use of information in accordance with this policy. Important: We never sell your personal data to third parties for monetary gain.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our services:

Account Information: Username, password, account preferences, communication preferences, order history, saved payment methods, and favorite menu items.

Communication Data: Messages sent through contact forms, customer service interactions, reviews and ratings, feedback submissions, and responses to surveys.

2.2 Information Automatically Collected

When you interact with our digital services, we automatically collect certain information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers
• Usage Data: Pages visited, time spent on site, clicks and navigation patterns, search queries, menu items viewed
• Cookie Data: Session identifiers, user preferences, shopping cart contents, login status, analytics data
• Location Information: Approximate location based on IP address, GPS coordinates (with permission), delivery zone identification
• Performance Data: Page load times, error reports, crash logs, feature usage statistics

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Social Media Platforms: Profile information when you connect social accounts (Facebook, Google)
• Payment Processors: Transaction verification, fraud prevention data
• Delivery Partners: Delivery status updates, location tracking during delivery
• Marketing Partners: Demographic information for targeted advertising (anonymized)
• Review Platforms: Public reviews and ratings from third-party sites

3. How We Use Your Information

3.1 Service Provision

We use your information to deliver our core food services:

• Order Processing: Fulfilling food orders, processing payments, coordinating delivery or pickup
• Account Management: Creating and maintaining your account, authentication, password resets
• Customer Support: Responding to inquiries, resolving issues, providing assistance
• Quality Improvement: Analyzing service performance, identifying areas for enhancement
• Personalization: Customizing menu recommendations based on your preferences and order history
• Safety Compliance: Ensuring food safety by tracking allergen information and dietary restrictions

3.2 Communication

We communicate with you for various service-related purposes:

• Order Updates: Confirmation emails, preparation status, delivery tracking, receipt delivery
• Customer Support: Responding to questions, addressing concerns, following up on issues
• Important Notices: Policy changes, service updates, security alerts, system maintenance
• Marketing Communications: Promotional offers, new menu items, special events (only with your consent)

3.3 Marketing and Analytics

With your consent, we use information for marketing and analytical purposes:

• Personalized Advertising: Targeted promotions based on your preferences and order history
• Website Analytics: Understanding traffic patterns, popular menu items, user behavior
• Campaign Effectiveness: Measuring success of marketing initiatives and promotions
• Market Research: Developing new menu items, improving existing offerings, understanding customer needs
• Loyalty Programs: Managing rewards, tracking points, providing personalized offers

3.4 Legal Compliance and Protection

We may use your information to meet legal obligations and protect our business:

• Legal Compliance: Responding to legal requests, court orders, regulatory requirements
• Fraud Prevention: Detecting and preventing fraudulent transactions, protecting against abuse
• Safety and Security: Protecting rights, property, and safety of customers, employees, and the public
• Dispute Resolution: Resolving conflicts, investigating complaints, handling legal claims

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

All service providers are bound by confidentiality agreements and are required to use your information only for the specific services they provide to us.

4.2 Legal Requirements

We may disclose your information when required by law or to protect our legal rights:

• In response to court orders, subpoenas, or other legal processes
• To comply with applicable laws and regulations
• To protect and defend our rights and property
• In emergency situations involving public safety
• To investigate potential violations of our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• Your information may be transferred to the new owner
• We will provide notice before your information is transferred
• The new owner will be required to comply with this privacy policy
• You will be notified of any material changes to how your information is handled

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participating in joint promotions with partner restaurants
• Sharing testimonials or reviews (with your permission)
• Collaborative marketing initiatives

5. Data Security

5.1 Technical Security Measures

We implement comprehensive technical safeguards to protect your information:

5.2 Organizational Security Measures

Our organizational practices further strengthen data protection:

• Employee Training: Regular security awareness training for all staff members
• Data Handling Procedures: Strict protocols for processing and accessing personal information
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response Plan: Comprehensive procedures for responding to security breaches
• Regular Audits: Periodic security audits and compliance assessments
• Vendor Management: Thorough vetting of third-party service providers

5.3 Your Security Responsibilities

You can help protect your information by:

• Strong Passwords: Using unique, complex passwords for your account
• Account Protection: Not sharing your login credentials with others
• Public Computer Safety: Logging out when using public or shared computers
• Phishing Awareness: Being cautious of suspicious emails or links
• Prompt Reporting: Immediately reporting any suspicious account activity

Security Breach Notification: In the unlikely event of a data breach affecting your personal information, we will promptly notify you and relevant authorities as required by law, typically within 72 hours of discovery.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and improve our services. Below is a detailed breakdown of the types of cookies we use:

Additional Tracking Technologies Used:

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising effectiveness measurement
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Browser-based data storage for enhanced functionality
• Session Replay Tools: Understanding user experience and identifying issues

7. Your Privacy Rights

We respect your privacy rights and provide you with comprehensive control over your personal information. Depending on your location, you may have the following rights under GDPR, CCPA, and other privacy laws:

7.1 Right of Access

You have the right to request and receive a copy of all personal data we hold about you, including:

• Account information and order history
• Communication records and preferences
• Payment and delivery information
• Marketing preferences and consent records

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information, such as:

• Updating contact information or delivery addresses
• Correcting dietary preferences or allergen information
• Modifying account details or payment information

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information when:

• The data is no longer necessary for the original purpose
• You withdraw consent for processing
• The data has been unlawfully processed
• Deletion is required for legal compliance

7.4 Right to Restrict Processing

You can request limitation of how we use your data in certain circumstances:

• When you contest the accuracy of the data
• When processing is unlawful but you prefer restriction over deletion
• When we no longer need the data but you need it for legal claims

7.5 Right to Data Portability

You can request your data in a machine-readable format to:

• Transfer your information to another service provider
• Keep a personal copy of your data
• Use your data with other compatible services

7.6 Right to Object

You can object to certain types of data processing, particularly:

• Direct marketing communications and advertising
• Profiling for marketing purposes
• Processing based on legitimate interests

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produces significant legal effects.

8. Children's Privacy

Protecting children's privacy is extremely important to us. Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the information in Section 13, and we will take immediate steps to remove such information from our systems.

9. International Data Transfers

As we operate globally and work with international service providers, your personal information may be transferred to and processed in countries other than your residence.

9.1 Protection Measures for International Transfers

9.2 Transfer Destinations

Your data may be transferred to the following regions with appropriate safeguards:

• United States: Cloud storage and analytics services
• European Union: Data analytics and customer support
• Other Countries: As needed for service provision with adequate protection measures

10. Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

Safe Data Disposal Procedures:

11. Third-Party Links and Services

Our website and mobile applications may contain links to external websites, social media platforms, and third-party services. This Privacy Policy applies solely to information collected by Toppers Pizza.

Common third-party services we may link to include:

• Social media platforms (Facebook, Instagram, Twitter)
• Review sites (Google Reviews, Yelp)
• Payment processors (PayPal, Stripe)
• Delivery tracking systems
• Partner restaurant websites

12. Privacy Policy Updates

12.1 How We Notify You of Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you through:

• Website Notice: Prominent notification on our homepage and privacy policy page
• Email Notification: Direct email to registered users about significant changes
• In-App Notifications: Push notifications through our mobile applications
• Account Dashboard: Notices in your account settings area

12.2 Significant Changes

For material changes that affect how we use your personal information, we will:

• Provide at least 30 days advance notice
• Request explicit consent where required by law
• Offer the option to download your data before changes take effect
• Allow you to opt out or delete your account if you disagree

12.3 Staying Informed

13. Contact Information

Response Commitment: We are committed to responding to all privacy-related inquiries within 3 business days. For urgent matters involving data security, please call our phone number directly.

13.1 Filing Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to file a complaint with your local data protection authority:

• EU Residents: Contact your national Data Protection Authority
• US Residents: File complaints with the Federal Trade Commission (FTC)
• Other Jurisdictions: Contact your local privacy regulator

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time through:

14.2 Account Deletion Process

To completely delete your account and associated data:

1. Log into your account and navigate to account settings
2. Select "Delete Account" option
3. Confirm your identity through security verification
4. Review what data will be deleted vs. retained for legal compliance
5. Submit deletion request
6. Receive confirmation email within 3 business days

Important Note: Some information may be retained for legal compliance, such as transaction records for tax purposes, even after account deletion.

15. Conclusion

At Toppers Pizza, we believe that protecting your privacy is fundamental to building trust and maintaining long-lasting relationships with our customers. This comprehensive Privacy Policy reflects our commitment to transparency, security, and respect for your personal information.

We understand that trust is earned through consistent actions, not just words. That's why we continuously invest in improving our privacy practices, security measures, and transparency efforts. Your trust is invaluable to us, and we work every day to deserve it.

If you have any questions, concerns, or suggestions about this Privacy Policy or our privacy practices, please don't hesitate to reach out to us. We welcome your feedback and are here to help you understand how we protect your information.

Thank you for choosing Toppers Pizza. We appreciate your business and the trust you place in us to handle your personal information responsibly.

Last Updated: December 20, 2024